Job Description:

Job Overview
We are seeking a skilled and detail-oriented MOT Tester and service Technician to join our team. The ideal candidate will have a strong background in vehicle maintenance and repair, with a focus on ensuring that vehicles meet safety and environmental standards. As an MOT Tester, you will be responsible for conducting thorough inspections and tests on a variety of vehicles, ensuring compliance with legal requirements.

Duties

• Perform MOT tests on cars, vans, and other vehicles in accordance with established regulations.
• Inspect vehicles for safety, roadworthiness, and emissions compliance.
• Identify and diagnose mechanical issues using appropriate tools and equipment.
• Complete detailed inspection reports and maintain accurate records of tests conducted.
• Communicate findings to workshop control clearly and professionally, providing recommendations for repairs when necessary.
• Ensure that all work areas are kept clean and organised, adhering to health and safety standards.
• Stay updated on changes to MOT regulations and industry best practices.

Skills

• Strong mechanical knowledge with the ability to diagnose issues effectively.
• Proficient in the use of hand tools and power tools relevant to vehicle maintenance.
• Capability to perform heavy lifting as required during inspections and repairs.
• Excellent attention to detail with a commitment to delivering high-quality work.
• Strong communication skills for effective interaction with customers and team members.
• Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about vehicle safety and possess the necessary skills, we encourage you to apply for this rewarding position as an MOT Tester.

Job Description:

Job Overview
We are seeking a professional and customer-focused Service Advisor to join our automotive service team. The successful candidate will act as the primary point of contact for customers, ensuring their needs are met with exceptional service and expertise. This role involves managing vehicle repairs, providing accurate estimates, and fostering customer satisfaction through effective communication and technical knowledge. The ideal candidate will have a strong background in customer service, mechanical understanding, and sales skills such as upselling.

Duties

• Greet customers warmly and establish rapport to understand their vehicle concerns.
• Prepare detailed service estimates and explain repair options in an understandable manner.
• Upsell additional services or maintenance work where appropriate, enhancing customer value.
• Handle cash transactions accurately and process payments efficiently.
• Coordinate with technicians to ensure timely completion of repairs and services.
• Maintain accurate records of service orders, customer interactions, and vehicle history.
• Keep the service area organised, clean, and welcoming at all times.

Experience

• Proven experience in a customer service role within the automotive industry is preferred.
• Mechanical knowledge or background is advantageous for understanding vehicle issues and communicating effectively with technicians but not necessary.
• Strong upselling skills to identify opportunities for additional services that benefit both the customer and the business.
• Excellent communication skills, with the ability to explain technical information clearly to customers.
• Experience handling cash transactions with accuracy and integrity is desirable.
• A proactive attitude with organisational skills to manage multiple customer interactions efficiently. This position offers an engaging environment where your technical knowledge and customer service skills will be valued, providing opportunities for professional growth within a supportive team.

please send cv to clairerichardson@hodsongarage.co.uk

Job Description:

Overview
We are seeking a professional and customer-focused Workshop Controller/Service Advisor to join our dynamic automotive team. The successful candidate will act as the key point of contact between customers and the workshop, ensuring smooth operation of service processes while delivering exceptional customer service. This role offers an excellent opportunity for individuals with a passion for automotive mechanics and strong organisational skills to develop their career within a reputable organisation. The position is paid and suitable for those eager to contribute to a high standards of service delivery.

Responsibilities

• Greet customers warmly and efficiently, establishing rapport and understanding their vehicle needs
• Advise customers on required repairs and maintenance, upselling additional services where appropriate
• Schedule appointments, manage workshop workload, and ensure timely vehicle turnaround
• Plan the workshop jobs so that it runs smoothly and efficiently
• Be a point of contact for Technicians
• Handle cash transactions accurately and process payments securely
• Maintain detailed records of work orders, customer interactions, and vehicle history
• Liaise with technicians to communicate customer requirements and ensure quality standards are met
• Provide ongoing updates to customers regarding the progress of their vehicle repairs or servicing
• Ensure compliance with health and safety regulations within the workshop environment
• Assist in promoting additional services or products that benefit the customer’s vehicle care

Qualifications

• Proven experience in a similar role within the automotive industry or related field
• Strong mechanical knowledge to understand vehicle repair processes and communicate effectively with technicians
• Excellent customer service skills with a friendly, professional manner
• Ability to upsell services confidently whilst maintaining integrity and customer trust
• Proficient in cash handling and transaction processing with attention to accuracy
• Organised with excellent time management skills to handle multiple tasks efficiently
• Ability to work well under pressure in a fast-paced environment
• A valid driving licence is preferred but not essential; however, mobility is advantageous for this role

This position offers an engaging environment where your technical knowledge and customer service expertise will be valued. We seek motivated individuals eager to contribute positively to our team while advancing their career in automotive service management.